FAQ
FAQS
1. How can I contact your customer support?
You can reach us anytime through:
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Phone / WhatsApp: 0300 1767323
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Email: khalidautososs@gmail.com
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Facebook: https://www.facebook.com/autogenius12
2. Can I cancel or change my order after placing it?
Yes! Just let us know within 24 hours of placing your order so we can update or cancel it in time.
3. What payment options do you offer?
We accept:
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Cash on Delivery (COD)
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Bank Transfer
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Online Payment
4. How much does delivery cost?
Shipping charges depend on the item. But don’t worry—many of our products come with free delivery across Pakistan.
5. How long does delivery take?
We deliver across Pakistan in 4–5 working days. Some areas may take a bit longer, but we try our best to be quick!
6. How do I track my order?
Once your order is confirmed, we’ll send you a tracking link by email or WhatsApp so you can follow its journey.
7. What’s your return policy?
You have 30 days to return or exchange a product after you receive it. Check our Return Policy page for full details.
8. How do I return or exchange a product?
Just contact us within 24 hours of receiving your order and we’ll guide you through the process.
9. How long does it take to process a return?
It takes 1–3 working days to approve your return request. Once approved, it may take up to 10 working days to send your replacement or process the refund.
10. Will I have to pay for return shipping?
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If the item is damaged or incorrect: We’ll cover the return cost.
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If it’s a change of mind: You’ll need to pay the return shipping.
11. Do you have a physical store?
Yes! You can visit us at:
173-L PECHS Block 2, Tariq Road, Near Little China Restaurant, Karachi, Pakistan
12. Can I pick up my order from your store?
Yes, just let us know in advance so we don’t dispatch your order.
13. What if the product is damaged or not working?
No worries. Reach out to us within 24 hours of delivery and we’ll sort it out right away.
14. Can I update the delivery address after placing an order?
Yes, if the order hasn't shipped yet or if the new address is within the same city, we can change it for you.
15. How do I use a promo or discount code?
Simply apply your code on the checkout page before completing the payment.
Note: Khalid Autos may update its policies or terms at any time to improve your shopping experience.